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Shipping & Returns

Please order in advance. Certain items may take 3-5 weeks to arrive. Please be patient and if you need any further assistance, please contact us.

If you order multiple items, they may arrive in separate packages at different times.

Returns Policy

You may return new, unopened items within 14 days of delivery for a full refund. Items must ship within 30 days of receipt. 

Itty Bitty Co. is not responsible for return shipping cost on any returns or exchanges unless the result is of our error. If this occurs, in order to provide you with a return label you must contact us with your order number and an explanation of the issue.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

*You must have a return form enclosed with your merchandise in order to receive your refund.

Shipping

All products on ittybitty.shop are charged in USD (United States Dollars). Need help figuring out the rate of our products in your country? This currency calculator is an excellent tool: http://www.xe.com/.

We can ship to virtually any address in the United States, Canada, United Kingdom, Ireland, Germany, Australia, and New Zealand. Please make sure we ship to you at checkout before purchasing our products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

International Returns

We do not accept international returns at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. Itty Bitty Co. is not responsible for packages that are shipped by other means.

Note

Depending on the shipping that has been chosen, there may or may not be tracking available once your packaged leaves the US. Once the USPS verifies (via tracking/scanning information that is available at usps.com) that the package has left the country, our shop cannot be held responsible for any missing packages. If there is an issue It is the responsibility of the customer to provide the customer care team with solid, specific information from your countries postal service regarding an order for a refund to be issued. Please keep in mind that international orders may take a bit longer to be received by the customer as we have no control over customs. The buyer assumes all risk and responsibility when placing international orders.

Payment

We currently accept all major credit and debit cards + PayPal as well as AfterPay. 

We do not accept personal checks, money orders or direct bank transfers.

Sales Tax

Is automatically determined by your shipping address - and may be added depending on your state/city.