We accept Visa, Mastercard, American Express, and Discover payments, as well as Paypal.
You may return new, unopened items within 14 days of delivery for a full refund. Items must ship within 30 days of receipt. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to virtually any address in the United States, Canada, United Kingdom, Ireland, Germany, Australia, and New Zealand.
We do not accept returns for items not purchased on our site. If you purchased an Itty Bitty Co. product from anywhere other than this site, please reference the return policy of the company you purchased it from.
As soon as we ship your order, we send you an email with all your tracking information.
Once an order is placed, it cannot be cancelled or changed. Please refer to our return policy.